Terms & Conditions
Seat reservations are only available through the office Hippodrom Oktoberfest OHG, Schäfflerstraße 8, 80333 Munich, GERMANY. Please use our online reservation form www.hippodrom.de.
With the confirmation of your reservation you will receive an invoice stating the amount of the minimum purchase you are obliged to take. Your reservation and confirmation is not binding until payment. For payment by credit card (Mastercard, Visacard, American Express) we will charge a fee of € 5,00. The invoice amount will be charged on your credit card 14 days after the date of invoice. For foreign bank transfers please use the SEPA credit transfer system (use of IBAN and BIC). Bank charges incurred on international transfers are the responsibility of the customer.
Terms of exclusion:
The amount invoiced has to be paid not later than 14 days after the date of the invoice. Reservations without receipt of payment in time are considered invalid.
If you want to reduce or completely cancel your reservation after paying the invoice we will retain 15% of the cancelled amount as a service charge. Cancellations are only possible in written form and until April 14th 2018.
Paid vouchers can be collected from our Tent Office in the Hippodrom at the Theresienwiese beginning on April 11th 2018, daily from 10 am to 9 pm. In general, the vouchers can only be forwarded by mail within Germany at the customer’s expense and only until April 4th 2018.
Reservations are only valid for the purchaser, respectively his guests. A transfer of reservations against payment (i.e. on internet auctions such as EBay) is not permitted and leads to cancellation.
We try to comply with our guests ́ seating request at reservation, but we cannot guarantee to be able to allocate any certain areas or tables and table numbers.
Admittance and entitlement to your reserved seats starts at the confirmed time. Please claim your seats punctually and completely. When you are late, you are no longer entitled to your seats, even if you have bought vouchers. All seats not occupied have to be released for other guests. If you leave the tent during your reservation period, the re-entrance cannot be guaranteed. After the expiration of your reservation period the seats have to be released and you have to leave the tent.
The prepaid vouchers have to be handed to the service staff in order to be cleared. You can pay for excess consumption in cash, with Visacard, Mastercard, American Express or a German bank card. Objections against the invoice have to be stated before payment with the service staff or the management of Hippodrom Oktoberfest OHG. Later claims cannot be taken into account.
Forgotten vouchers are to your own risk. In that case please pay the complete bill cash or by credit card onsite. As soon as you have forwarded us the original voucher together with your consumption bill, we will reimburse the according amount. You are responsible for your vouchers yourself. Please consider them as cash – loss will not be compensated.
The prepaid vouchers are valid for the duration of Spring Festival Munich (April 15th to May 1st 2018) and till July 15th 2018 in our restaurants Andechser am Dom and Waldwirtschaft. A refund of parts of vouchers or not used vouchers is not possible.
In case the Frühlingsfest cannot take place at all, or on the date of your reservation, due to official orders, security reasons, an act of nature beyond control or other important reasons the voucher bought at reservation will be refunded. Further claims to the organiser or Hippodrom Oktoberfest OHG are excluded in this case.
The Hippodrom Oktoberfest OHG will collect, save, process and use personal information. The customer grants his express consent to this. We are committed to upholding the legal data protection regulations and only utilize data within the respective legal frame. Customer data will not be passed on or sold to third parties not involved in the service to be rendered. You can request the deletion of your personal data at any time.